Shipping​


All Suzie K products purchased from our website are shipped via Royal Mail tracked service for smaller and lighter items and DHL  for larger or heavier items. These are the most secure postage services that we've found, to ensure that your purchases get to you safe and sound. We also offer free hand delivery and click-and-collect options for local buyers.

We'll always deliver your items as soon as possible, depending on the delivery method selected, but delivery times may vary due to unforeseen circumstances. Please also note that delivery times don't include weekends and bank holidays.

UK shipping

We calculate UK shipping according to weight and size of items. Smaller and lighter items (such as gift vouchers and jewellery) are sent via Royal Mail tracked (starting at £2). Larger and heavier items (such as heavy coats or sculptures) are sent via DHL (starting at £6.30).

 

We also offer Express Shipping and Next Day Shipping options, if you need your items in a hurry.

 

You can view all shipping options and prices via the 'Shipping' dropdown on your cart page when you checkout.

 

Click-and-collect and hand delivery options
 

We also offer free local pick-up and drop-off options. 

If you choose click-and-collect at check-out then your item will be available for you to collect from the following day at our Chester shop at Dutch Houses, 22 Bridge Street Row, Chester, CH1 1NN.

If you are within certain Chester and Ellesmere Port postcode areas then a free delivery option will also be available at checkout. If you select free delivery then we will personally deliver the item to your door free of charge within 4 days of purchase, in the early evening.

Subscription boxes

 

Subscription boxes are posted free of charge within the UK.

Subscription boxes sent outside the UK have a shipping cost of £10.

Combining postage

If you buy more than one item, then postage is automatically combined and you'll be charged just once for the largest/heaviest item you've bought. This means that if you're buying smaller goodies such as incense, you can really make the most of adding a few more bits to your shopping basket! 

International shipping

We ship anywhere in the world! If you're outside of the UK, then your parcel will be delivered via DHL, starting at £15. Shipping price will again depend on weight and size of the items you buy. We'll combine postage if you buy more than one thing.

If you buy items from us for delivery to a destination outside the United Kingdom your purchase may be subject to import duties and taxes applied by the destination country, and you are responsible for paying any such duties or taxes. If you're unsure, please contact your local customs office for more information before making a purchase. 

You'll need to provide us with a complete and accurate delivery address, including the name of the recipient too, as we aren't liable for the delivery of your goods to a wrong address or person if you've given us inaccurate or incomplete information - so double-check at check-out!

If an item is damaged in transit

If you receive an item that is damaged in transit, it is unfortunately out of our control, but please contact us and we'll do our best to help sort this out with the shipping courier.

Returns

Please see our terms and conditions page for information on returns.


 

How to contact us

If you have any questions about our shipping (or anything else!) please contact us at: