Refund policy

ONLINE PURCHASES - REFUNDS & RETURNS

We would ask that you try and return unwanted or unsuitable items within 14 days. As a small independent business this would really help us. This includes full price and sale price items.

There is no need to contact us to notify or arrange a return, you have a total of 14 days to get it back to us.

All returns must be returned to the shop within the returns period, any returns outside of this time may not be accepted.

You can return using a courier of your choice, DHL Express, DPD, Royal Mail etc or by bringing them directly in store.

Please return to:

Suzie K Online Returns, 24 Bridge Street, Chester. CH1 1NQ

To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, and in any original packaging.  You'll also need the packing slip, proof of purchase, or include a note with your order number, name and contact number.  When we have received your return we will process the refund within 48 hours (Monday-Friday).

As a small business we try to keep delivery costs as low as possible.  At this time we are unable to offer a free returns service, buyer would need to pay return postage.

Please make sure the correct amount of postage is paid, if underpaid this will result in a delay in the parcel getting to us, and any further charges will be deducted from your refund.

You can always contact us for any return question at suzie.kthesecretgarden@gmail.com

Our online returns policy is in line with the distance selling regulations.